Our Commitment to Players
vb81111 treats responsible gaming as a core part of how we operate, not an afterthought. We want every player in Bangladesh to enjoy betting as a form of entertainment. When gambling stops being fun and starts causing stress, financial pressure, or relationship problems, it is time to step back — and vb81111 makes that easy to do.
Our responsible gaming programme gives you practical tools: deposit limits, session reminders, cooling-off periods, and full self-exclusion. All of these are free to use and take effect quickly. Our 24/7 live chat support team is trained to handle these requests with care and without judgment.
Age Policy: 18+ Only
No account may be opened by anyone under 18.
Gambling is only permitted for adults aged 18 and over. vb81111 verifies age during the KYC process, which is required before your first withdrawal. We reserve the right to request proof of age at any time and to close any account where the holder is found to be under 18. Any winnings generated from an underage account will be forfeited.
If you suspect a minor is using your device or your vb81111 account, contact us immediately at [email protected]. We will investigate and act within hours.
Recognising Problem Gambling
Problem gambling rarely announces itself. It tends to develop gradually. The earlier you spot the signs, the easier it is to address. Here are the most common indicators:
- Spending more than you planned, or chasing losses to "win it back".
- Borrowing money or selling belongings to fund your bets.
- Feeling restless or irritable when you try to cut down or stop.
- Hiding your gambling activity from family or friends.
- Gambling to escape stress, anxiety, or personal problems.
- Missing work, study, or important family commitments because of gambling.
- Thinking about betting most of the day even when not playing.
If two or more of the above apply to you, please use the tools below or contact a support organisation. Recognising the pattern early is the most important step.
Quick Self-Assessment
Ask yourself these four questions honestly. If you answer "yes" to any of them, consider setting a limit on your vb81111 account or speaking to someone:
| # | Question | What it may indicate |
|---|---|---|
| 1 | Have you ever bet more than you could afford to lose? | Financial risk behaviour |
| 2 | Have you needed to gamble with larger amounts to feel the same excitement? | Tolerance build-up |
| 3 | Have you tried to stop or reduce gambling but could not? | Loss of control |
| 4 | Has gambling caused conflict with someone important to you? | Social impact |
Account Tools & Limits
vb81111 gives every registered player access to the following protective tools through their account settings or by contacting live chat. All limits take effect within minutes of being set, and reductions apply immediately. Increases require a 24-hour cooling period before they come into force.
| Tool | What it does | How to activate |
|---|---|---|
| Deposit Limit | Caps how much you can deposit per day, week, or month. Minimum deposit is ৳500. | Account Settings → Responsible Gaming, or live chat |
| Loss Limit | Prevents further betting once you reach a set loss amount within a chosen period. | Account Settings → Responsible Gaming |
| Session Time Reminder | Sends an on-screen alert after a set number of minutes to remind you how long you have been playing. | Account Settings → Notifications |
| Reality Check | Shows a pop-up with your session time and net result at regular intervals you choose. | Account Settings → Responsible Gaming |
| Cooling-Off Period | Temporarily restricts your account for 24 hours, 7 days, or 30 days. See below. | Live chat or email support |
| Self-Exclusion | Closes your account for a fixed term or permanently. See below. | Live chat or email support |
Self-Exclusion Process
Self-exclusion lets you close your vb81111 account for a defined period or permanently. During a self-exclusion, you will not receive any promotional emails or bonus offers from us.
-
Contact Support
Open live chat on the vb81111 website or app, or email [email protected]. Tell the agent you want to self-exclude and your preferred exclusion period (3 months, 6 months, 1 year, or permanent).
-
Confirm Your Identity
The agent will verify your account using your registered mobile number or email. This step prevents someone else from excluding you without your consent.
-
Exclusion Takes Effect
Your account is restricted within 15 minutes of your request being confirmed. You will receive a confirmation email. Any remaining eligible balance can be withdrawn before the exclusion locks withdrawals.
-
Reinstatement (Fixed-Term Only)
At the end of a fixed-term exclusion, your account does not reopen automatically. You must contact support and complete a brief review before access is restored. Permanent exclusions cannot be reversed.
If you request a permanent self-exclusion, vb81111 will not reopen your account under any circumstances. This is a final decision and is designed to protect players who need a firm boundary.
Cooling-Off Periods
A cooling-off period is a shorter break from your account without the permanence of full self-exclusion. It is a good option if you feel you need a few days away from betting but are not yet certain you want to close your account long-term.
| Duration | Account access | Promotions paused | Reopen process |
|---|---|---|---|
| 24 Hours | Betting disabled, withdrawals allowed | Yes | Automatic at end of period |
| 7 Days | Full account restriction | Yes | Automatic at end of period |
| 30 Days | Full account restriction | Yes | Contact support to confirm reinstatement |
Parental Controls
If you share a device or computer with children, we strongly recommend using third-party filtering software to block access to gambling websites. These tools work at the device or network level and are independent of your vb81111 account settings.
Recommended options include Net Nanny, Kaspersky Safe Kids, and Google Family Link (for Android devices). Installing one of these adds a layer of protection that our own systems cannot replicate, since they operate on the device before any website is loaded.
Support Organisations
If you are struggling with gambling-related issues, please reach out to a professional. The following organisations provide free, confidential help:
- Gamblers Anonymous International Peer support groups and a 12-step programme for people with gambling problems. Available online for players in Bangladesh. gamblerssanonymous.org
- GamCare Free counselling, information, and practical support for anyone affected by problem gambling. gamcare.org.uk
- Gambling Therapy Online support in multiple languages, including live chat with a counsellor and self-help programmes. gamblingtherapy.org
- BeGambleAware Guidance on setting limits, spotting warning signs, and finding local help services. begambleaware.org
Contact vb81111 Support
Our support team is available 24 hours a day, 7 days a week. If you want to set a limit, take a break, or simply talk through your concerns, there are three ways to reach us:
| Channel | Details | Response time |
|---|---|---|
| Live Chat | Available directly in the vb81111 website and app. Click the chat icon in the bottom-right corner. | Under 2 minutes |
| [email protected] | Within 6 hours | |
| vb81111 App | Use the in-app help centre. Available on Android v7.0 and above. Download the app. | Under 2 minutes via live chat |
When you contact us about a responsible gaming matter, please mention it at the start of the conversation. Our agents prioritise these requests and handle them with full confidentiality.