Mobile / App
vb81111 is clear about what data we collect from your account, how we use it, and what choices you have. This policy applies to every interaction you have with us — from opening your account to making a payment through Rocket or Upay.
When you create an account on vb81111, we collect the details you provide directly — your name, contact information, and the payment method you choose, such as Rocket or Upay. We also record activity data generated during your session: pages visited, games opened, and transaction references tied to your account wallet. This information lets us operate your account correctly, process deposits and withdrawals through your chosen local payment rail, and respond when you raise a support question. We do not sell your personal data to third parties. Where we share data with service partners — for example, payment processors handling a Rocket transfer — those partners are bound by the same data-handling obligations we apply internally. We retain your account records for as long as your account remains active and for the period required under the legal framework applicable to your region. If you close your account, we follow the retention schedule set by applicable local law and eligible regional requirements. Any data collected through cookies or browser signals is used only to keep your session functional and to understand how the site is being used in aggregate — not to build individual advertising profiles. Your use of this site and the scope of this policy depend on your local law and the eligible regions in which vb81111 operates.
This policy covers all data processed through vb81111 directly. It does not extend to third-party services you reach from our site, and it does not govern how external payment processors store their own records. The four areas below define what falls inside and outside the scope of our policy.
All data you enter during account creation, login and account settings is covered by this policy. This includes your contact details, wallet preferences and any identity verification steps shown in your account area.
Transaction references generated when you deposit or withdraw via Rocket or Upay are held in your account record. The payment processor itself operates under its own privacy terms, which sit outside this policy.
How you browse the lobby, which game categories you open, and how long your session runs are recorded as aggregate usage data. This data is tied to your account where you are signed in, and to an anonymous session where you are not.
Links to external sites, studio game clients loaded from providers, and any external verification tools operate under their own terms. We are not responsible for data handled outside the vb81111 domain and account infrastructure.
You have concrete choices about the data we hold on your account. You can request a summary of what we have recorded — this covers your registration details, transaction history and any support interactions logged against your account. If any detail is incorrect, you can update it directly in your account settings, or ask our support team to correct it for you. Where we are holding data you believe we no longer need, you can raise a deletion request through our published contact route; we will review it against our legal retention obligations and respond in writing. You also have the right to ask how your data is being used at any point. These rights apply subject to your local law and the eligible region in which your account was opened — we will always tell you if a specific request falls outside what we can action under the applicable framework.
Open the account settings page to see the contact details and wallet information we hold. For a full transaction and activity summary, contact support with your account reference number.
Edit your name, contact number or linked payment method directly in account settings. If a field is locked, raise a correction request with our support team and we will process it.
If you want to know specifically how a piece of your data is being used, submit a written question through the support contact route. We will respond with a clear explanation tied to this policy.
For deletion requests or questions about retention periods applicable to your region, use the published support contact path. We acknowledge every request and confirm what action we can take under local law.
If you have a question about how we handle your data, or you want to exercise one of the rights described above, use one of the contact routes listed here. We do not publish response time commitments that we cannot verify, but every privacy-related message is reviewed by the team responsible for account data.
Open the chat widget from any page while signed in to your account. Describe your privacy question and include your account reference so the team can pull the correct record.
Send a written request to the support email address published in the contact section of the site. For data requests, include your registered contact number and the specific question or action you are asking about.
The Help Centre linked from your signed-in account area contains published answers to common privacy and data questions. Start there before raising a direct request — your question may already be answered.
We apply a consistent set of standards across every part of the account and payment flow to keep your data handled correctly and your account secure.
Account data is stored on infrastructure with access controls that restrict who can view or modify records. Only the account operations team and, where necessary, verified payment partners such as those processing Rocket transactions, have access to relevant data.
We use functional cookies to keep your session active and preference cookies to remember your lobby settings. We do not use third-party advertising cookies. You can review cookie settings in your browser; blocking functional cookies may affect how your account session works.
We keep your data for as long as your account is open and for the period required by the applicable legal framework in your region. When an account is closed, data is moved to a restricted archive and deleted when the retention period expires.
To update, correct or request deletion of data we hold, use the support contact routes published on the site. We confirm receipt of every request and explain what we can action under your local law and the eligible region your account falls within.
These questions cover the most common things people ask about how we handle account data, what rights they have, and how to get in touch. If your question is not here, use the support contact routes listed above.
We collect the information you enter during account creation — your name, contact number and the payment method you select, such as Rocket or Upay. We also record transaction references and session activity linked to your account while you are signed in.
We share data only with service partners who need it to operate your account — for example, payment processors handling a Rocket or Upay transfer. Those partners are bound by data-handling obligations consistent with this policy. We do not sell personal data to third parties.
We keep your data while your account is active and for any period required by the legal framework applicable to your region. After account closure, data moves to a restricted archive and is deleted when the retention period set by local law expires.
Yes. Open your account settings to review the contact details and payment information we hold. For a full record including transaction history and support interactions, contact the team through live chat or email with your account reference number.
You can update many details directly in your account settings. For locked fields or deletion requests, contact support via the live chat widget or support email published on the site. We review every request against our legal retention obligations and respond in writing.
This policy applies to data processed through vb81111. Access to the platform and the specific rights available to you depend on your local law and the eligible regions in which the platform operates. We recommend checking your local legal position before opening an account.